/*
Theme Name: PPG Ticket Support
Theme URI: https://ticket.p-pgroup.com
Author: P-P Group Digital Agency Zurich
Description: Professional support ticket system for P-P Group. Blue brand with light gray sidebar.
Version: 13.4.8
Requires at least: 6.2
Tested up to: 6.7
Requires PHP: 8.0
License: Proprietary
Text Domain: ppg-tickets
*/

/* ════════════════════════════════════
   v5.2 — P-P GROUP BRAND DESIGN
   Blue primary with light gray sidebar
   Professional Zurich digital agency
════════════════════════════════════ */

:root {
  /* Primary Palette — P-P Group Blue */
  --c-primary:       #2563EB;
  --c-primary-dark:  #1D4ED8;
  --c-primary-soft:  #EFF6FF;
  --c-primary-muted: #60A5FA;
  
  /* Accent — Complementary Orange */
  --c-accent:        #F97316;
  --c-accent-soft:   #FFF7ED;
  
  /* Semantic Colors */
  --c-success:       #22C55E;
  --c-success-dark:  #16A34A;
  --c-warning:       #F59E0B;
  --c-warning-dark:  #D97706;
  --c-danger:        #EF4444;
  --c-danger-dark:   #DC2626;
  --c-info:          #3B82F6;
  
  /* Sidebar — Light Gray (Modern Clean) */
  --c-sidebar-bg:    #F1F5F9;
  --c-sidebar-hover: rgba(37,99,235,0.08);
  --c-sidebar-active:#E0E7FF;
  --c-sidebar-text:  #475569;
  --c-sidebar-white: #1E293B;
  
  /* Body & Surfaces */
  --c-body-bg:       #F8FAFC;
  --c-white:         #FFFFFF;
  --c-card-bg:       #FFFFFF;
  
  /* Grays — Slate scale */
  --c-gray-50:       #F8FAFC;
  --c-gray-100:      #F1F5F9;
  --c-gray-200:      #E2E8F0;
  --c-gray-300:      #CBD5E1;
  --c-gray-400:      #94A3B8;
  --c-gray-500:      #64748B;
  --c-gray-600:      #475569;
  --c-gray-700:      #334155;
  --c-gray-800:      #1E293B;
  --c-gray-900:      #0F172A;
  
  /* Text Colors */
  --c-text:          #1E293B;
  --c-text-soft:     #475569;
  --c-text-muted:    #64748B;
  --c-border:        #E2E8F0;
  
  /* Radii */
  --radius-xs:       4px;
  --radius-sm:       6px;
  --radius:          8px;
  --radius-lg:       12px;
  --radius-xl:       16px;
  --radius-2xl:      20px;
  --radius-full:     9999px;
  
  /* Shadows */
  --shadow-xs:       0 1px 2px rgba(15,23,42,0.04);
  --shadow-sm:       0 1px 3px rgba(15,23,42,0.06), 0 1px 2px rgba(15,23,42,0.04);
  --shadow:          0 4px 6px -1px rgba(15,23,42,0.07), 0 2px 4px -2px rgba(15,23,42,0.05);
  --shadow-md:       0 10px 15px -3px rgba(15,23,42,0.08), 0 4px 6px -4px rgba(15,23,42,0.05);
  --shadow-lg:       0 20px 25px -5px rgba(15,23,42,0.1), 0 8px 10px -6px rgba(15,23,42,0.05);
  --shadow-inner:    inset 0 2px 4px rgba(15,23,42,0.05);
  
  /* Typography */
  --font:            'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', system-ui, sans-serif;
  --font-mono:       'SF Mono', 'Fira Code', 'JetBrains Mono', monospace;
  
  /* Layout */
  --sidebar-w:       272px;
  --header-h:        68px;
  --transition:      0.2s cubic-bezier(0.4, 0, 0.2, 1);
  --transition-fast: 0.15s cubic-bezier(0.4, 0, 0.2, 1);
}

/* ════════════════════════════════════
   RESET & BASE
════════════════════════════════════ */
*, *::before, *::after { 
  box-sizing: border-box; 
  margin: 0; 
  padding: 0; 
}

html { 
  font-size: 14px; 
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
  scroll-behavior: smooth;
}

body { 
  font-family: var(--font); 
  background: var(--c-body-bg); 
  color: var(--c-text); 
  min-height: 100vh; 
  overflow-x: hidden;
  line-height: 1.6;
}

a { 
  color: var(--c-primary-dark); 
  text-decoration: none; 
  transition: color var(--transition-fast);
}
a:hover { 
  color: var(--c-primary); 
}

img { max-width: 100%; height: auto; }
button, input, select, textarea { font-family: var(--font); }

::selection {
  background: var(--c-primary);
  color: white;
}

/* Hide WP Admin Bar */
html { margin-top: 0 !important; }
#wpadminbar { display: none !important; }

/* ════════════════════════════════════
   LAYOUT — SIDEBAR + CONTENT
════════════════════════════════════ */
.ppg-layout { 
  display: flex; 
  min-height: 100vh; 
}

/* ── Sidebar ── */
.ppg-sidebar { 
  width: var(--sidebar-w); 
  background: var(--c-sidebar-bg); 
  position: fixed; 
  top: 0; 
  left: 0; 
  height: 100vh; 
  overflow-y: auto; 
  overflow-x: hidden; 
  z-index: 200; 
  display: flex; 
  flex-direction: column; 
  transition: transform var(--transition);
  border-right: 1px solid var(--c-border);
}

.ppg-sidebar::-webkit-scrollbar { width: 6px; }
.ppg-sidebar::-webkit-scrollbar-track { background: transparent; }
.ppg-sidebar::-webkit-scrollbar-thumb { 
  background: rgba(0,0,0,0.1); 
  border-radius: 10px; 
}
.ppg-sidebar::-webkit-scrollbar-thumb:hover { 
  background: rgba(0,0,0,0.15); 
}

/* Brand */
.ppg-sidebar-brand { 
  padding: 24px 20px; 
  display: flex; 
  align-items: center; 
  gap: 14px; 
  border-bottom: 1px solid var(--c-border); 
  flex-shrink: 0; 
}

.ppg-sidebar-logo { 
  width: 42px; 
  height: 42px; 
  background: linear-gradient(135deg, var(--c-primary) 0%, var(--c-primary-dark) 100%); 
  border-radius: var(--radius-lg); 
  display: flex; 
  align-items: center; 
  justify-content: center; 
  color: #fff; 
  font-weight: 800; 
  font-size: 15px; 
  flex-shrink: 0;
  box-shadow: 0 4px 12px rgba(37, 99, 235, 0.25);
}

.ppg-sidebar-brand-text { line-height: 1.3; }
.ppg-sidebar-brand-name { 
  color: var(--c-sidebar-white); 
  font-weight: 700; 
  font-size: 16px;
  letter-spacing: -0.02em;
}
.ppg-sidebar-brand-url { 
  color: var(--c-sidebar-text); 
  font-size: 12px; 
  opacity: 0.7;
}

/* Navigation */
.ppg-nav-section { padding: 20px 14px 12px; }

.ppg-nav-label { 
  font-size: 10px; 
  font-weight: 700; 
  text-transform: uppercase; 
  letter-spacing: 0.12em; 
  color: var(--c-sidebar-text); 
  opacity: 0.5;
  padding: 0 10px; 
  margin-bottom: 10px; 
}

.ppg-nav-item { 
  display: flex; 
  align-items: center; 
  gap: 12px; 
  padding: 11px 14px; 
  border-radius: var(--radius); 
  color: var(--c-sidebar-text); 
  font-size: 13.5px; 
  font-weight: 500; 
  cursor: pointer; 
  transition: all var(--transition-fast); 
  text-decoration: none; 
  margin-bottom: 4px; 
  position: relative;
}

.ppg-nav-item:hover { 
  background: var(--c-sidebar-hover); 
  color: var(--c-sidebar-white);
  text-decoration: none;
}

.ppg-nav-item.active { 
  background: var(--c-sidebar-active); 
  color: var(--c-primary);
}

.ppg-nav-item.active::before {
  content: '';
  position: absolute;
  left: 0;
  top: 50%;
  transform: translateY(-50%);
  width: 3px;
  height: 20px;
  background: var(--c-primary);
  border-radius: 0 3px 3px 0;
}

.ppg-nav-icon { 
  width: 20px; 
  height: 20px; 
  display: flex; 
  align-items: center; 
  justify-content: center; 
  flex-shrink: 0; 
  opacity: 0.65;
}

.ppg-nav-item.active .ppg-nav-icon,
.ppg-nav-item:hover .ppg-nav-icon { 
  opacity: 1; 
}

.ppg-nav-badge { 
  margin-left: auto; 
  background: var(--c-danger); 
  color: #fff; 
  font-size: 10px; 
  font-weight: 700; 
  padding: 2px 7px; 
  border-radius: var(--radius-full); 
  min-width: 20px; 
  text-align: center;
}

.ppg-nav-item.active .ppg-nav-badge { 
  background: var(--c-primary); 
}

/* User Section */
.ppg-sidebar-user { 
  margin-top: auto; 
  padding: 18px; 
  border-top: 1px solid rgba(255,255,255,0.06); 
  display: flex; 
  align-items: center; 
  gap: 12px; 
}

.ppg-user-avatar { 
  width: 38px; 
  height: 38px; 
  border-radius: var(--radius-full); 
  background: linear-gradient(135deg, var(--c-primary) 0%, var(--c-primary-dark) 100%); 
  color: #fff; 
  display: flex; 
  align-items: center; 
  justify-content: center; 
  font-size: 14px; 
  font-weight: 700; 
  flex-shrink: 0;
}

.ppg-user-name { 
  font-size: 13px; 
  font-weight: 600; 
  color: var(--c-sidebar-white); 
  line-height: 1.3; 
}

.ppg-user-role { 
  font-size: 11px; 
  color: var(--c-sidebar-text); 
  opacity: 0.7;
}

.ppg-user-logout { 
  margin-left: auto; 
  color: var(--c-sidebar-text); 
  opacity: 0.5; 
  transition: all var(--transition-fast); 
  cursor: pointer;
  padding: 6px;
  border-radius: var(--radius-sm);
}

.ppg-user-logout:hover { 
  opacity: 1; 
  color: var(--c-danger);
  background: rgba(239, 68, 68, 0.1);
}

/* ── Header ── */
.ppg-header { 
  height: var(--header-h); 
  background: var(--c-white); 
  border-bottom: 1px solid var(--c-border); 
  position: fixed; 
  top: 0; 
  left: var(--sidebar-w); 
  right: 0; 
  z-index: 100; 
  display: flex; 
  align-items: center; 
  padding: 0 32px; 
  justify-content: space-between;
  backdrop-filter: blur(8px);
  background: rgba(255,255,255,0.95);
}

.ppg-header-guest {
  left: 0;
}

.ppg-header-title { 
  font-size: 17px; 
  font-weight: 700; 
  color: var(--c-gray-800); 
  display: flex; 
  align-items: center; 
  gap: 10px;
  letter-spacing: -0.02em;
}

.ppg-header-breadcrumb { 
  font-size: 12px; 
  color: var(--c-gray-500); 
  display: flex; 
  align-items: center; 
  gap: 8px;
  margin-top: 4px;
}

.ppg-header-breadcrumb a { 
  color: var(--c-gray-500);
  transition: color var(--transition-fast);
}

.ppg-header-breadcrumb a:hover {
  color: var(--c-primary);
}

.ppg-header-breadcrumb span { 
  color: var(--c-gray-400); 
}

.ppg-header-right { 
  display: flex; 
  align-items: center; 
  gap: 14px; 
}

.ppg-header-lang { 
  display: flex; 
  gap: 4px;
  background: var(--c-gray-100);
  padding: 4px;
  border-radius: var(--radius);
}

.ppg-lang-btn { 
  font-size: 11px; 
  font-weight: 600; 
  padding: 5px 10px; 
  border-radius: var(--radius-sm); 
  border: none; 
  background: transparent; 
  color: var(--c-text-muted); 
  cursor: pointer; 
  transition: all var(--transition-fast);
}

.ppg-lang-btn:hover {
  color: var(--c-text);
}

.ppg-lang-btn.active { 
  background: var(--c-white); 
  color: var(--c-text);
  box-shadow: var(--shadow-sm);
}

/* ── Main Content ── */
.ppg-content { 
  margin-left: var(--sidebar-w); 
  margin-top: var(--header-h); 
  min-height: calc(100vh - var(--header-h)); 
  padding: 32px; 
}

.ppg-page-header { margin-bottom: 28px; }

.ppg-page-title { 
  font-size: 22px; 
  font-weight: 800; 
  color: var(--c-gray-900); 
  margin-bottom: 6px;
  letter-spacing: -0.03em;
}

.ppg-page-sub { 
  font-size: 14px; 
  color: var(--c-text-muted);
  line-height: 1.5;
}

/* ════════════════════════════════════
   CARDS
════════════════════════════════════ */
.ppg-card { 
  background: var(--c-card-bg); 
  border: 1px solid var(--c-border); 
  border-radius: var(--radius-lg); 
  padding: 24px; 
  box-shadow: var(--shadow-sm);
  transition: box-shadow var(--transition);
}

.ppg-card:hover {
  box-shadow: var(--shadow);
}

.ppg-card + .ppg-card { margin-top: 16px; }

.ppg-card-head { 
  display: flex; 
  align-items: center; 
  justify-content: space-between; 
  margin-bottom: 20px; 
  flex-wrap: wrap; 
  gap: 12px; 
}

.ppg-card-title { 
  font-size: 15px; 
  font-weight: 700; 
  color: var(--c-gray-800);
  letter-spacing: -0.01em;
}

.ppg-card-tools { 
  display: flex; 
  gap: 8px; 
  align-items: center; 
}

/* ════════════════════════════════════
   KPI CARDS
════════════════════════════════════ */
.ppg-kpi-grid { 
  display: grid; 
  grid-template-columns: repeat(4, 1fr); 
  gap: 20px; 
  margin-bottom: 28px; 
}

.ppg-kpi { 
  background: var(--c-white); 
  border: 1px solid var(--c-border); 
  border-radius: var(--radius-lg); 
  padding: 22px 24px; 
  box-shadow: var(--shadow-sm); 
  position: relative; 
  overflow: hidden;
  transition: all var(--transition);
}

.ppg-kpi:hover {
  box-shadow: var(--shadow);
  transform: translateY(-2px);
}

.ppg-kpi::after { 
  content: ''; 
  position: absolute; 
  right: -16px; 
  bottom: -16px; 
  width: 80px; 
  height: 80px; 
  border-radius: var(--radius-full); 
  opacity: 0.1;
  background: var(--c-primary);
}

.ppg-kpi-label { 
  font-size: 11px; 
  font-weight: 700; 
  text-transform: uppercase; 
  letter-spacing: 0.08em; 
  color: var(--c-text-muted); 
  margin-bottom: 10px; 
}

.ppg-kpi-value { 
  font-size: 32px; 
  font-weight: 800; 
  letter-spacing: -0.03em; 
  line-height: 1; 
  color: var(--c-gray-900); 
  margin-bottom: 6px; 
}

.ppg-kpi-sub { 
  font-size: 12px; 
  color: var(--c-text-muted); 
}

.ppg-kpi.kpi-success .ppg-kpi-value { color: var(--c-success-dark); }
.ppg-kpi.kpi-success::after { background: var(--c-success); }
.ppg-kpi.kpi-warning .ppg-kpi-value { color: var(--c-warning-dark); }
.ppg-kpi.kpi-warning::after { background: var(--c-warning); }
.ppg-kpi.kpi-danger .ppg-kpi-value { color: var(--c-danger); }
.ppg-kpi.kpi-danger::after { background: var(--c-danger); }

/* ════════════════════════════════════
   BADGES & STATUS
════════════════════════════════════ */
.ppg-badge { 
  display: inline-flex; 
  align-items: center; 
  gap: 5px; 
  padding: 4px 12px; 
  border-radius: var(--radius-full); 
  font-size: 11px; 
  font-weight: 600; 
  white-space: nowrap;
  letter-spacing: 0.01em;
}

.ppg-badge-open     { background: #DBEAFE; color: #1D4ED8; }
.ppg-badge-progress { background: #FEF3C7; color: #B45309; }
.ppg-badge-hold     { background: #FEE2E2; color: #B91C1C; }
.ppg-badge-resolved { background: #D1FAE5; color: #047857; }
.ppg-badge-closed   { background: #E2E8F0; color: #475569; }

.ppg-badge-low      { background: #D1FAE5; color: #047857; }
.ppg-badge-medium   { background: #FEF3C7; color: #B45309; }
.ppg-badge-high     { background: #FED7AA; color: #C2410C; }
.ppg-badge-critical { background: #FEE2E2; color: #B91C1C; }
.ppg-badge-plan     { background: var(--c-primary-soft); color: var(--c-primary-dark); }

.ppg-dot { 
  width: 8px; 
  height: 8px; 
  border-radius: var(--radius-full); 
  display: inline-block; 
}

.ppg-dot-success { background: var(--c-success); }
.ppg-dot-warning { background: var(--c-warning); }
.ppg-dot-danger { background: var(--c-danger); }
.ppg-dot-info { background: var(--c-info); }

/* ════════════════════════════════════
   BUTTONS
════════════════════════════════════ */
.ppg-btn { 
  display: inline-flex; 
  align-items: center; 
  justify-content: center;
  gap: 8px; 
  padding: 10px 20px; 
  border-radius: var(--radius); 
  font-size: 13px; 
  font-weight: 600; 
  cursor: pointer; 
  border: 1px solid transparent; 
  transition: all var(--transition-fast); 
  font-family: var(--font); 
  text-decoration: none; 
  white-space: nowrap;
  letter-spacing: -0.01em;
}

.ppg-btn:hover { text-decoration: none; }
.ppg-btn:disabled { opacity: 0.5; cursor: not-allowed; }

.ppg-btn-primary { 
  background: var(--c-primary); 
  color: #fff; 
  border-color: var(--c-primary);
}

.ppg-btn-primary:hover { 
  background: var(--c-primary-dark); 
  border-color: var(--c-primary-dark); 
  color: #fff;
  box-shadow: 0 4px 12px rgba(37, 99, 235, 0.35);
}

.ppg-btn-outline { 
  background: transparent; 
  color: var(--c-primary); 
  border-color: var(--c-primary); 
}

.ppg-btn-outline:hover { 
  background: var(--c-primary-soft);
  color: var(--c-primary-dark);
}

.ppg-btn-light { 
  background: var(--c-gray-100); 
  color: var(--c-text-soft); 
  border-color: var(--c-gray-200); 
}

.ppg-btn-light:hover { 
  background: var(--c-gray-200);
  border-color: var(--c-gray-300);
}

.ppg-btn-success { 
  background: var(--c-success); 
  color: #fff; 
  border-color: var(--c-success); 
}

.ppg-btn-success:hover {
  background: var(--c-success-dark);
  border-color: var(--c-success-dark);
}

.ppg-btn-danger { 
  background: var(--c-danger); 
  color: #fff; 
  border-color: var(--c-danger); 
}

.ppg-btn-danger:hover {
  background: var(--c-danger-dark);
  border-color: var(--c-danger-dark);
}

.ppg-btn-sm { padding: 7px 14px; font-size: 12px; }
.ppg-btn-xs { padding: 5px 10px; font-size: 11px; }
.ppg-btn-lg { padding: 13px 26px; font-size: 14px; }
.ppg-btn-icon { padding: 10px; }
.ppg-btn-block { width: 100%; }

/* ════════════════════════════════════
   FORMS
════════════════════════════════════ */
.ppg-form-group { margin-bottom: 18px; }

.ppg-label { 
  font-size: 13px; 
  font-weight: 600; 
  color: var(--c-text); 
  margin-bottom: 8px; 
  display: flex; 
  align-items: center; 
  gap: 8px; 
}

.ppg-req { 
  background: #FEE2E2; 
  color: #B91C1C; 
  font-size: 10px; 
  font-weight: 700; 
  padding: 2px 7px; 
  border-radius: var(--radius-xs); 
}

.ppg-opt { 
  background: var(--c-gray-100); 
  color: var(--c-text-muted); 
  font-size: 10px; 
  padding: 2px 7px; 
  border-radius: var(--radius-xs); 
}

.ppg-hint { 
  font-size: 12px; 
  color: var(--c-text-muted); 
  margin-bottom: 8px; 
  line-height: 1.5; 
}

.ppg-input, .ppg-select, .ppg-textarea { 
  width: 100%; 
  padding: 11px 14px; 
  border: 1px solid var(--c-gray-300); 
  border-radius: var(--radius); 
  font-size: 14px; 
  color: var(--c-text); 
  background: var(--c-white); 
  outline: none; 
  transition: all var(--transition-fast); 
  font-family: var(--font);
}

.ppg-input::placeholder,
.ppg-textarea::placeholder {
  color: var(--c-gray-400);
}

.ppg-input:focus, .ppg-select:focus, .ppg-textarea:focus { 
  border-color: var(--c-primary); 
  box-shadow: 0 0 0 3px rgba(37, 99, 235, 0.15);
}

.ppg-input.error, .ppg-select.error, .ppg-textarea.error { 
  border-color: var(--c-danger); 
  box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.12);
}

.ppg-textarea { 
  resize: vertical; 
  min-height: 110px; 
  line-height: 1.6; 
}

.ppg-field-error { 
  font-size: 12px; 
  color: var(--c-danger); 
  margin-top: 6px; 
}

.ppg-checkbox-row {
  display: flex;
  align-items: center;
  gap: 10px;
  cursor: pointer;
  font-size: 13px;
  color: var(--c-text-soft);
}

.ppg-checkbox-row input[type=checkbox] {
  width: 18px;
  height: 18px;
  accent-color: var(--c-primary);
}

/* ════════════════════════════════════
   UPLOAD ZONE
════════════════════════════════════ */
.ppg-dropzone { 
  border: 2px dashed var(--c-gray-300); 
  border-radius: var(--radius-lg); 
  padding: 40px 24px; 
  text-align: center; 
  cursor: pointer; 
  transition: all var(--transition); 
  background: var(--c-gray-50);
  position: relative; 
}

.ppg-dropzone:hover, .ppg-dropzone.dragover { 
  border-color: var(--c-primary); 
  background: var(--c-primary-soft);
}

.ppg-dropzone.has-files { 
  border-color: var(--c-success); 
  background: #F0FDF4;
}

.ppg-dropzone-icon { 
  font-size: 40px; 
  margin-bottom: 12px; 
  display: block;
  opacity: 0.7;
}

.ppg-dropzone-text { 
  font-size: 14px; 
  font-weight: 600; 
  color: var(--c-text); 
  margin-bottom: 6px; 
}

.ppg-dropzone-sub { 
  font-size: 12px; 
  color: var(--c-text-muted); 
}

.ppg-file-chips { 
  display: flex; 
  flex-wrap: wrap; 
  gap: 8px; 
  margin-top: 14px; 
}

.ppg-file-chip { 
  background: var(--c-white); 
  border: 1px solid var(--c-border); 
  border-radius: var(--radius); 
  padding: 6px 12px; 
  font-size: 12px; 
  display: flex; 
  align-items: center; 
  gap: 8px;
  font-weight: 500;
}

.ppg-file-chip-remove { 
  color: var(--c-danger); 
  cursor: pointer; 
  font-size: 14px;
  opacity: 0.7;
  transition: opacity var(--transition-fast);
}

.ppg-file-chip-remove:hover {
  opacity: 1;
}

/* ════════════════════════════════════
   TABLES
════════════════════════════════════ */
.ppg-table-wrap { overflow-x: auto; }

.ppg-table { 
  width: 100%; 
  border-collapse: collapse; 
  font-size: 13px; 
}

.ppg-table th { 
  background: var(--c-gray-50); 
  color: var(--c-text-muted); 
  font-size: 11px; 
  font-weight: 700; 
  text-transform: uppercase; 
  letter-spacing: 0.06em; 
  padding: 12px 16px; 
  text-align: left; 
  border-bottom: 1px solid var(--c-border); 
  white-space: nowrap; 
}

.ppg-table td { 
  padding: 14px 16px; 
  border-bottom: 1px solid var(--c-gray-100); 
  color: var(--c-text); 
  vertical-align: middle; 
}

.ppg-table tr:last-child td { border-bottom: none; }

.ppg-table tr:hover td { 
  background: var(--c-gray-50); 
}

.ppg-table-id { 
  font-family: var(--font-mono); 
  font-size: 12px; 
  color: var(--c-primary-dark); 
  font-weight: 700; 
}

.ppg-table-title { font-weight: 600; }

.ppg-table-meta { 
  font-size: 11px; 
  color: var(--c-text-muted); 
  margin-top: 3px; 
}

/* ════════════════════════════════════
   GRID SYSTEM
════════════════════════════════════ */
.ppg-g2 { display: grid; grid-template-columns: 1fr 1fr; gap: 20px; }
.ppg-g3 { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 20px; }
.ppg-g4 { display: grid; grid-template-columns: repeat(4, 1fr); gap: 20px; }
.ppg-row { display: flex; flex-wrap: wrap; gap: 20px; }
.ppg-col { flex: 1; min-width: 220px; }

/* ════════════════════════════════════
   TABS
════════════════════════════════════ */
.ppg-tabs { 
  display: flex; 
  border-bottom: 1px solid var(--c-border); 
  margin-bottom: 24px; 
  overflow-x: auto;
  gap: 4px;
}

.ppg-tab-btn { 
  padding: 12px 20px; 
  font-size: 13px; 
  font-weight: 600; 
  color: var(--c-text-muted); 
  border: none; 
  background: none; 
  cursor: pointer; 
  border-bottom: 2px solid transparent; 
  margin-bottom: -1px; 
  transition: all var(--transition-fast); 
  white-space: nowrap; 
  font-family: var(--font);
}

.ppg-tab-btn:hover { 
  color: var(--c-text); 
}

.ppg-tab-btn.active { 
  color: var(--c-primary); 
  border-bottom-color: var(--c-primary); 
}

/* ════════════════════════════════════
   STEPPER
════════════════════════════════════ */
.ppg-stepper { 
  display: flex; 
  align-items: center; 
  margin-bottom: 32px; 
  overflow-x: auto; 
  padding-bottom: 6px; 
}

.ppg-step { 
  display: flex; 
  align-items: center; 
  gap: 10px; 
  flex-shrink: 0; 
}

.ppg-step-num { 
  width: 32px; 
  height: 32px; 
  border-radius: var(--radius-full); 
  font-size: 13px; 
  font-weight: 700; 
  display: flex; 
  align-items: center; 
  justify-content: center; 
  border: 2px solid var(--c-gray-300); 
  background: var(--c-white); 
  color: var(--c-text-muted); 
  transition: all var(--transition); 
}

.ppg-step.active .ppg-step-num { 
  background: var(--c-primary); 
  border-color: var(--c-primary); 
  color: #fff;
  box-shadow: 0 0 0 4px rgba(16, 185, 129, 0.2);
}

.ppg-step.done .ppg-step-num { 
  background: var(--c-success); 
  border-color: var(--c-success); 
  color: #fff; 
}

.ppg-step-label { 
  font-size: 13px; 
  color: var(--c-text-muted); 
  font-weight: 600; 
  white-space: nowrap; 
}

.ppg-step.active .ppg-step-label { 
  color: var(--c-primary); 
}

.ppg-step.done .ppg-step-label {
  color: var(--c-success);
}

.ppg-step-line { 
  flex: 1; 
  height: 2px; 
  background: var(--c-gray-200); 
  margin: 0 14px; 
  min-width: 24px;
  border-radius: 1px;
}

.ppg-step.done + .ppg-step-line { 
  background: var(--c-success); 
}

/* ════════════════════════════════════
   ALERTS
════════════════════════════════════ */
.ppg-alert { 
  padding: 14px 18px; 
  border-radius: var(--radius-lg); 
  font-size: 13px; 
  line-height: 1.6; 
  margin-bottom: 18px; 
  display: flex; 
  gap: 12px; 
  align-items: flex-start;
}

.ppg-alert-icon { 
  flex-shrink: 0; 
  font-size: 18px; 
}

.ppg-alert-info    { 
  background: #EFF6FF; 
  border: 1px solid #BFDBFE; 
  color: #1E40AF; 
}

.ppg-alert-success { 
  background: #F0FDF4; 
  border: 1px solid #BBF7D0; 
  color: #166534; 
}

.ppg-alert-warning { 
  background: #FFFBEB; 
  border: 1px solid #FDE68A; 
  color: #92400E; 
}

.ppg-alert-danger  { 
  background: #FEF2F2; 
  border: 1px solid #FECACA; 
  color: #991B1B; 
}

.ppg-notice { margin-bottom: 16px; }
.ppg-notice-error { 
  background: #FEF2F2; 
  border: 1px solid #FECACA; 
  color: #991B1B;
  padding: 12px 16px;
  border-radius: var(--radius);
  font-size: 13px;
}

/* ════════════════════════════════════
   TIMELINE
════════════════════════════════════ */
.ppg-timeline { 
  list-style: none; 
  position: relative; 
  padding: 0; 
}

.ppg-timeline::before { 
  content: ''; 
  position: absolute; 
  left: 14px; 
  top: 0; 
  bottom: 0; 
  width: 2px; 
  background: var(--c-gray-200);
  border-radius: 1px;
}

.ppg-timeline-item { 
  display: flex; 
  gap: 18px; 
  padding-bottom: 22px; 
}

.ppg-tl-dot { 
  width: 30px; 
  height: 30px; 
  border-radius: var(--radius-full); 
  background: var(--c-primary); 
  border: 3px solid var(--c-white); 
  box-shadow: 0 0 0 2px var(--c-primary); 
  flex-shrink: 0; 
  z-index: 1; 
  display: flex; 
  align-items: center; 
  justify-content: center; 
  font-size: 11px; 
  color: #fff;
}

.ppg-tl-dot.gray { 
  background: var(--c-gray-400); 
  box-shadow: 0 0 0 2px var(--c-gray-400); 
}

.ppg-tl-dot.green { 
  background: var(--c-success); 
  box-shadow: 0 0 0 2px var(--c-success); 
}

.ppg-tl-body { flex: 1; }

.ppg-tl-title { 
  font-size: 14px; 
  font-weight: 700; 
  color: var(--c-gray-800); 
}

.ppg-tl-time { 
  font-size: 12px; 
  color: var(--c-text-muted); 
  margin-top: 3px; 
}

.ppg-tl-note { 
  background: var(--c-gray-100); 
  border-radius: var(--radius); 
  padding: 10px 14px; 
  font-size: 13px; 
  color: var(--c-text-soft); 
  margin-top: 10px; 
  line-height: 1.6; 
}

/* ════════════════════════════════════
   CONVERSION TOOL
════════════════════════════════════ */
.ppg-conv-grid { 
  display: grid; 
  grid-template-columns: repeat(auto-fill, minmax(140px, 1fr)); 
  gap: 14px; 
}

.ppg-conv-card { 
  background: var(--c-white); 
  border: 2px solid var(--c-border); 
  border-radius: var(--radius-lg); 
  padding: 20px 14px; 
  text-align: center; 
  cursor: pointer; 
  transition: all var(--transition);
}

.ppg-conv-card:hover { 
  border-color: var(--c-primary); 
  background: var(--c-primary-soft);
  transform: translateY(-2px);
}

.ppg-conv-card.active { 
  border-color: var(--c-primary); 
  background: var(--c-primary-soft);
  box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.2);
}

.ppg-conv-icon { 
  font-size: 32px; 
  margin-bottom: 10px; 
  display: block; 
}

.ppg-conv-label { 
  font-size: 12px; 
  font-weight: 700; 
  color: var(--c-text);
  letter-spacing: -0.01em;
}

/* Horizontal-rows variant for the conversion tool catalog (v13.3) */
.ppg-conv-rows { display: flex; flex-direction: column; gap: 10px; }
.ppg-conv-rows .ppg-conv-card {
  display: flex;
  align-items: center;
  gap: 14px;
  padding: 12px 16px;
  text-align: left;
  background: var(--c-white);
  border: 2px solid var(--c-border);
  border-radius: var(--radius-lg);
  cursor: pointer;
  transition: all var(--transition);
}
.ppg-conv-rows .ppg-conv-card:hover {
  border-color: var(--c-primary);
  background: var(--c-primary-soft);
  transform: translateY(-1px);
}
.ppg-conv-rows .ppg-conv-card.disabled {
  opacity: .55;
  cursor: not-allowed;
  background: #F8FAFC;
}
.ppg-conv-rows .ppg-conv-card.disabled:hover {
  border-color: var(--c-border);
  background: #F8FAFC;
  transform: none;
}
.ppg-conv-rows .ppg-conv-card .ppg-conv-icon {
  margin: 0;
  flex: 0 0 52px;
}
.ppg-conv-row-body { flex: 1; min-width: 0; }
.ppg-conv-row-body .ppg-conv-name {
  font-size: 14px;
  font-weight: 700;
  color: var(--c-text);
  letter-spacing: -0.01em;
}
.ppg-conv-row-body .ppg-conv-sub {
  font-size: 12px;
  color: var(--c-text-muted);
  margin-top: 2px;
  line-height: 1.4;
}
.ppg-conv-row-end {
  flex: 0 0 auto;
  display: flex;
  align-items: center;
  gap: 10px;
}
.ppg-conv-open-btn {
  background: var(--c-primary-soft);
  color: var(--c-primary);
  padding: 6px 14px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 700;
}
.ppg-conv-rows .ppg-conv-card.disabled .ppg-conv-open-btn {
  background: #F1F5F9;
  color: #94A3B8;
}
.ppg-conv-badge-off {
  background: #FEE2E2;
  color: #B91C1C;
  font-size: 10px;
  font-weight: 700;
  padding: 3px 8px;
  border-radius: 999px;
  text-transform: uppercase;
  letter-spacing: .04em;
}
@media (max-width: 680px) {
  .ppg-conv-rows .ppg-conv-card { padding: 10px 12px; gap: 10px; }
  .ppg-conv-rows .ppg-conv-card .ppg-conv-icon { flex: 0 0 40px; }
}

/* ════════════════════════════════════
   CMS SELECTION GRID
════════════════════════════════════ */
.ppg-cms-grid { 
  display: grid; 
  grid-template-columns: repeat(auto-fill, minmax(120px, 1fr)); 
  gap: 12px; 
}

.ppg-cms-btn { 
  background: var(--c-white); 
  border: 2px solid var(--c-border); 
  border-radius: var(--radius-lg); 
  padding: 18px 12px; 
  text-align: center; 
  cursor: pointer; 
  transition: all var(--transition);
  font-family: var(--font);
}

.ppg-cms-btn:hover { 
  border-color: var(--c-primary); 
  background: var(--c-primary-soft);
}

.ppg-cms-btn.sel { 
  border-color: var(--c-primary); 
  background: var(--c-primary-soft);
  box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.2);
}

.ppg-cms-icon { 
  font-size: 28px; 
  display: block; 
  margin-bottom: 8px; 
}

.ppg-cms-label { 
  font-size: 12px; 
  font-weight: 600; 
  color: var(--c-text);
}

/* ════════════════════════════════════
   RESOLUTION METHOD BUTTONS
════════════════════════════════════ */
.ppg-res-btn { 
  background: var(--c-white); 
  border: 2px solid var(--c-border); 
  border-radius: var(--radius-lg); 
  padding: 24px 20px; 
  text-align: center; 
  cursor: pointer; 
  transition: all var(--transition);
  font-family: var(--font);
  width: 100%;
}

.ppg-res-btn:hover { 
  border-color: var(--c-primary);
}

.ppg-res-btn.sel { 
  border-color: var(--c-primary); 
  background: var(--c-primary-soft);
  box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.2);
}

/* ════════════════════════════════════
   SECURITY PANEL
════════════════════════════════════ */
.ppg-sec-panel { 
  background: var(--c-gray-50); 
  border: 1px solid var(--c-border); 
  border-radius: var(--radius-lg); 
  padding: 20px; 
}

.ppg-sec-title { 
  font-size: 14px; 
  font-weight: 700; 
  color: var(--c-gray-800); 
  margin-bottom: 8px;
  display: flex;
  align-items: center;
  gap: 10px;
}

.ppg-sec-enc { 
  font-size: 10px; 
  font-weight: 600; 
  background: var(--c-success); 
  color: #fff; 
  padding: 3px 8px; 
  border-radius: var(--radius-full);
}

.ppg-sec-group { 
  border: 1px solid var(--c-border); 
  border-radius: var(--radius); 
  margin-bottom: 10px;
  background: var(--c-white);
}

.ppg-sec-group summary { 
  padding: 12px 16px; 
  cursor: pointer; 
  font-weight: 600; 
  font-size: 13px;
  color: var(--c-text);
  list-style: none;
}

.ppg-sec-group summary::-webkit-details-marker { display: none; }

.ppg-sec-group summary::before {
  content: '+ ';
  font-weight: 700;
  color: var(--c-primary);
}

.ppg-sec-group[open] summary::before {
  content: '- ';
}

.ppg-sec-fields { 
  padding: 16px; 
  border-top: 1px solid var(--c-border);
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 14px;
}

.ppg-security-group summary::-webkit-details-marker { display: none; }
.ppg-security-group summary::before { content: '+ '; font-weight: 700; color: var(--c-primary); }
.ppg-security-group[open] summary::before { content: '- '; }

/* ════════════════════════════════════
   PLAN BANNER
════════════════════════════════════ */
.ppg-plan-banner { 
  background: linear-gradient(135deg, var(--c-primary) 0%, var(--c-primary-dark) 100%); 
  border-radius: var(--radius-lg); 
  padding: 24px 28px; 
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 16px;
}

.ppg-plan-banner-name { 
  font-size: 18px; 
  font-weight: 800;
  letter-spacing: -0.02em;
}

.ppg-plan-banner-price { 
  font-size: 28px; 
  font-weight: 800;
  letter-spacing: -0.03em;
}

.ppg-plan-banner-price small {
  font-size: 14px;
  font-weight: 500;
  opacity: 0.8;
}

.ppg-plan-features {
  list-style: none;
  font-size: 13px;
  opacity: 0.9;
}

.ppg-plan-features li {
  padding: 2px 0;
}

/* ════════════════════════════════════
   SPINNER
════════════════════════════════════ */
@keyframes ppg-spin { 
  to { transform: rotate(360deg); } 
}

.ppg-spinner { 
  width: 36px; 
  height: 36px; 
  border: 3px solid var(--c-gray-200); 
  border-top-color: var(--c-primary); 
  border-radius: var(--radius-full); 
  animation: ppg-spin 0.7s linear infinite; 
  margin: 0 auto; 
}

/* ════════════════════════════════════
   RESPONSIVE
════════════════════════════════════ */
@media (max-width: 1200px) {
  .ppg-kpi-grid { grid-template-columns: repeat(2, 1fr); }
}

@media (max-width: 992px) {
  .ppg-g2 { grid-template-columns: 1fr; }
  .ppg-g3 { grid-template-columns: 1fr 1fr; }
  .ppg-g4 { grid-template-columns: repeat(2, 1fr); }
}

@media (max-width: 768px) {
  :root {
    --sidebar-w: 0px;
    --header-h: 60px;
  }
  
  .ppg-sidebar { 
    transform: translateX(-100%); 
    width: 280px;
  }
  
  .ppg-sidebar.open { 
    transform: translateX(0);
    box-shadow: var(--shadow-lg);
  }
  
  .ppg-header { 
    left: 0; 
    padding: 0 20px;
  }
  
  .ppg-content { 
    margin-left: 0; 
    padding: 20px;
  }
  
  .ppg-sidebar-toggle { display: flex !important; }
  
  .ppg-kpi-grid { grid-template-columns: 1fr; }
  .ppg-g3 { grid-template-columns: 1fr; }
  
  .ppg-stepper { 
    flex-wrap: nowrap;
    gap: 0;
  }
  
  .ppg-step-label {
    display: none;
  }
}

/* ════════════════════════════════════
   UTILITIES
════════════════════════════════════ */
.text-center { text-align: center; }
.text-right { text-align: right; }
.text-muted { color: var(--c-text-muted); }
.text-success { color: var(--c-success); }
.text-danger { color: var(--c-danger); }
.text-primary { color: var(--c-primary); }

.mt-0 { margin-top: 0; }
.mt-1 { margin-top: 8px; }
.mt-2 { margin-top: 16px; }
.mt-3 { margin-top: 24px; }
.mt-4 { margin-top: 32px; }

.mb-0 { margin-bottom: 0; }
.mb-1 { margin-bottom: 8px; }
.mb-2 { margin-bottom: 16px; }
.mb-3 { margin-bottom: 24px; }
.mb-4 { margin-bottom: 32px; }

.d-flex { display: flex; }
.align-center { align-items: center; }
.justify-between { justify-content: space-between; }
.gap-1 { gap: 8px; }
.gap-2 { gap: 16px; }
.gap-3 { gap: 24px; }

.hidden { display: none; }
.visible { display: block; }

/* Animation classes */
.fade-in {
  animation: fadeIn 0.3s ease-out;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(10px); }
  to { opacity: 1; transform: translateY(0); }
}

.slide-in {
  animation: slideIn 0.3s ease-out;
}

@keyframes slideIn {
  from { opacity: 0; transform: translateX(-20px); }
  to { opacity: 1; transform: translateX(0); }
}

/* ════════════════════════════════════════════════════════════════════
   v13.4.4 — Force EVERY known layout-wrapper container to stack into a
   single full-width column at EVERY screen size, but ONLY on PPG
   ticket-support pages (body class "ppg-page", added by a body_class
   filter in functions.php for any page containing a PPG shortcode).

   The primary fix lives in page.php (DOMDocument unwrapping), which
   strips Gutenberg / Elementor / Divi / WPBakery wrappers before the
   shortcode runs — so under normal circumstances none of these classes
   ever reach the browser. This CSS is the safety net: if the page is
   served from cache before the new page.php takes effect, or if a new
   page-builder plugin adds a wrapper class we don't yet strip, the
   stacking still happens here.

   Net effect on /submit and /payments: chooser ("How would you like
   to be helped?" / "First, choose your service") always sits ABOVE
   the form section, never side-by-side, regardless of editor used.
   Marketing/blog pages without a PPG shortcode keep their original
   multi-column layout (rule is scoped to body.ppg-page).
   ════════════════════════════════════════════════════════════════════ */
body.ppg-page .wp-block-columns,
body.ppg-page .wp-block-columns.are-vertically-aligned-top,
body.ppg-page .wp-block-columns.are-vertically-aligned-center,
body.ppg-page .wp-block-columns.is-not-stacked-on-mobile,
body.ppg-page .wp-block-group,
body.ppg-page .wp-block-group.is-layout-flex,
body.ppg-page .wp-block-group.is-layout-grid,
body.ppg-page .wp-block-row,
body.ppg-page .is-layout-flex,
body.ppg-page .is-layout-grid,
body.ppg-page .elementor-section,
body.ppg-page .elementor-row,
body.ppg-page .elementor-container,
body.ppg-page .et_pb_row,
body.ppg-page .et_pb_section,
body.ppg-page .vc_row,
body.ppg-page .row {
    display: block !important;
    flex-direction: column !important;
    grid-template-columns: 1fr !important;
    grid-auto-flow: row !important;
    width: 100% !important;
    max-width: 100% !important;
    gap: 16px !important;
}
body.ppg-page .wp-block-columns > .wp-block-column,
body.ppg-page .wp-block-column,
body.ppg-page .elementor-column,
body.ppg-page .et_pb_column,
body.ppg-page .vc_column,
body.ppg-page .vc_column-inner,
body.ppg-page .wpb_column {
    display: block !important;
    flex: 0 0 100% !important;
    flex-basis: 100% !important;
    width: 100% !important;
    max-width: 100% !important;
    min-width: 0 !important;
    margin-left: 0 !important;
}

/* Modern :has() catch-all — any element on a PPG page that contains a
   .ppg-content as a direct child is forced to a single full-width
   block, no matter what classes or inline styles it carries. This
   catches custom HTML blocks with inline `style="display:flex"` and
   any future page-builder wrappers we haven't enumerated above.
   Supported in all evergreen browsers since 2023. */
body.ppg-page *:has(> .ppg-content) {
    display: block !important;
    flex-direction: column !important;
    grid-template-columns: 1fr !important;
    width: 100% !important;
    max-width: 100% !important;
}

/* Belt-and-braces: ensure two consecutive .ppg-content sections (the
   chooser + the form pattern produced by submit-ticket.php and
   payments.php) always render as full-width siblings, never floated
   or shrunk. */
body.ppg-page .ppg-content ~ .ppg-content,
body.ppg-page .ppg-content ~ .ppg-content .ppg-content {
    clear: both;
    float: none !important;
    width: 100% !important;
    max-width: 100% !important;
}

/* The base .ppg-content rule (line ~445) sets margin-left: var(--sidebar-w)
   to clear the fixed sidebar on the FIRST content section. When templates
   render multiple .ppg-content siblings (chooser + form), the SECOND one
   would also get pushed right, leaving an awkward gap. Reset it. */
body.ppg-page .ppg-content ~ .ppg-content {
    margin-left: var(--sidebar-w) !important;
    margin-top: 0 !important;
}
@media (max-width: 1024px) {
    body.ppg-page .ppg-content ~ .ppg-content {
        margin-left: 0 !important;
    }
}

/* ────────────────────────────────────────────────────────────────────
   v13.4.5 — Tighten vertical spacing on multi-section PPG pages.

   The base `.ppg-content` rule sets `min-height: calc(100vh - header-h)`
   so a single-section page always fills the viewport. On /payments and
   /submit there are TWO `.ppg-content` siblings (chooser + form), so
   the page ended up at MINIMUM 2 × viewport height — leaving a big
   blank gap between the chooser and the form (and another below the
   form before the footer).

   On a PPG page that has multiple `.ppg-content` siblings, drop the
   per-section min-height and tighten top/bottom padding so the form
   sits naturally just under the chooser. The total page is still tall
   enough to fill the viewport because `.ppg-layout` (and the WP body)
   still expand to fit the sidebar.
   ──────────────────────────────────────────────────────────────────── */
body.ppg-page .ppg-content:has(~ .ppg-content),
body.ppg-page .ppg-content ~ .ppg-content {
    min-height: 0 !important;
}
/* The chooser section: kill its bottom padding so the form sits close. */
body.ppg-page .ppg-content:has(~ .ppg-content) {
    padding-bottom: 0 !important;
}
/* The form section that follows the chooser: kill its top padding too. */
body.ppg-page .ppg-content ~ .ppg-content {
    padding-top: 0 !important;
}
/* The chooser template ends with a centered "— or skip and start the
   full ticket form below —" divider that has its own margin; collapse
   the page-header margin of the form section so the seam is tight. */
body.ppg-page .ppg-content ~ .ppg-content > .ppg-page-header {
    margin-top: 0 !important;
}

/* ────────────────────────────────────────────────────────────────────
   v13.4.7 — Hunt down residual full-viewport reserves on /payments.

   The payments form section is rendered as
       <div class="ppg-content ppg-checkout-shell" style="…min-height:100vh;">
           <div class="ppg-checkout-grid"          style="…min-height:100vh;">
   so even after we removed `.ppg-content`'s min-height, the INNER
   `.ppg-checkout-grid` was still claiming a whole viewport, leaving
   a giant empty band below the payment form before the footer.

   Strip both. Also trim the chooser's bottom margin
   (`.ppg-svc-rows` / `.ppg-pay-rows`) and the divider beneath them so
   the form heading sits right under the tiles.
   ──────────────────────────────────────────────────────────────────── */
body.ppg-page .ppg-checkout-shell,
body.ppg-page .ppg-checkout-grid,
body.ppg-page .ppg-checkout-summary,
body.ppg-page .ppg-checkout-form {
    min-height: 0 !important;
}
body.ppg-page .ppg-svc-rows,
body.ppg-page .ppg-pay-rows {
    margin-bottom: 0 !important;
}
/* The "— or skip and start the full ticket form below —" divider is
   an inline-styled <div> with margin:0 0 16px; pull it tighter. */
body.ppg-page .ppg-content > div[style*="text-align:center"][style*="color:#94A3B8"] {
    margin: 4px 0 4px !important;
    font-size: 12px !important;
}